Thompson Harvey.
The Customer Centered Enterprise : How IBM and other World class Companies Achieve Entraordinary Results by putting Customers First - 1st ed. - New York McGraw - Hill 2000 - 247 p.
0071352104
”CUSTOMER -- SERVICE / CUSTOMER”
HF5415 / T468T 2000
The Customer Centered Enterprise : How IBM and other World class Companies Achieve Entraordinary Results by putting Customers First - 1st ed. - New York McGraw - Hill 2000 - 247 p.
0071352104
”CUSTOMER -- SERVICE / CUSTOMER”
HF5415 / T468T 2000
