Harrington H. James. Streamlined Process Improvement : The Breakthrough Strategy to Reduce Costs Improve Quality Increase Customer Satisfaction and Boost Profits - 1st ed. - New York McGraw-Hill 2012 - 412 p. ISBN: 9780071768634 Subjects--Topical Terms: ”ORGANIZATION EFFECTIVENESS / INDUSTRIAL EFFICIENCY” LC Class. No.: HD58.9 / H374S 2012