Adair  Charlene  B. Murray  Bruce  A. <br/><br/>
Break-Through Process Redesign :  New Pathways to Customer Value 

 - 1st ed. 
 - New York  American Management Association  1994 
 - 268 p. 
<br/><br/><label>ISBN: </label>0814451500 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”TOTAL QUALITY MANAGEMENT / BENCHMARKING (MANAGEMENT)”
<br/><br/><label>LC Class. No.: </label>HD62.15  / A33B 1994