TY  - BOOK
AU  - Adair  Charlene  B.
AU  - Murray  Bruce  A.
TI  - Break-Through Process Redesign: New Pathways to Customer Value
SN  - 0814451500
AV  - HD62.15 A33B 1994
PY  - 1994///
CY  - New York
PB  - American Management Association
KW  - ”TOTAL QUALITY MANAGEMENT / BENCHMARKING (MANAGEMENT)”
ER  -