TY  - BOOK
AU  - Williams  Richard  L.
TI  - Essentials of Total Quality Management
SN  - 0814478336
AV  - HD62.15 W543E 1994
PY  - 1994///
CY  - New York
PB  - American Management Association
KW  - ”TOTAL QUALITY MANAGEMENT”
N1  - Includes bibliographical reference and index
ER  -