Fitzsimmons James A. Fitzsimmons Mona A. LeMone Priscilla. <br/><br/>
Service Management For Competitive Advantage 

 - 1st ed. 
 - New York  McGraw-Hill  1994 
 - 642 p. 
<br/><br/><label>ISBN: </label>0070212171 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”SERVICE INDUSTRIES -- MANAGEMENT / SERVICE ENTERPRISE / SERVICE QUALITY”
<br/><br/><label>LC Class. No.: </label>HD9980.5  / F549S 1994