TY  - BOOK
AU  - Fitzsimmons James A.
AU  - Fitzsimmons Mona A.
AU  - LeMone Priscilla.
TI  - Service Management For Competitive Advantage
SN  - 0070212171
AV  - HD9980.5 F549S 1994
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - ”SERVICE INDUSTRIES -- MANAGEMENT / SERVICE ENTERPRISE / SERVICE QUALITY”
ER  -