Davis Mark M. Heineke Janelle. <br/><br/>
Managing Services :  Using Technology to Create Value 

 - 1st ed. 
 - New York  McGraw-Hill Irwin  2003 
 - 443 p. 
<br/><br/> มี CD-Rom ประกอบ No.CD0206AC 
<br/><br/><label>ISBN: </label>0072464267 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”SERVICES INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT”
<br/><br/><label>LC Class. No.: </label>HD9980.5  / D388M 2003