TY  - BOOK
AU  - Davis Mark M.
AU  - Heineke Janelle.
TI  - Managing Services: Using Technology to Create Value
SN  - 0072464267
AV  - HD9980.5 D388M 2003
PY  - 2003///
CY  - New York
PB  - McGraw-Hill Irwin
KW  - ”SERVICES INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT”
N1  - มี CD-Rom ประกอบ No.CD0206AC
ER  -