Hornell  Erik .  editor. <br/><br/>
Achieving Service Productivity :  Lessons from the Best in the World 

 - 1st ed. 
 - London  Pitman Publishing  1994 
 - 292 p. 
<br/><br/><label>ISBN: </label>0273603868 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”POSTAL SERVICE / COMMERCIAL PRODUCTS”
<br/><br/><label>LC Class. No.: </label>HE6000  / A178 1994