TY  - BOOK
AU  - Hornell  Erik .  editor.
TI  - Achieving Service Productivity: Lessons from the Best in the World
SN  - 0273603868
AV  - HE6000 A178 1994
PY  - 1994///
CY  - London
PB  - Pitman Publishing
KW  - ”POSTAL SERVICE / COMMERCIAL PRODUCTS”
ER  -