Cannie  Joan  Koob. Caplin  Donald. <br/><br/>
Keeping Customers for Life 

 - 1st ed. 
 - New York  American Management Association  1991 
 - 259 p. 
<br/><br/> Includes Bibliographical References and index 
<br/><br/><label>ISBN: </label>0814478123 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”CUSTOMER SERVICE - UNITED STATES / CONSUMER SATISFACTION UNITED STATES-”
<br/><br/><label>LC Class. No.: </label>HF5145.5  / C36K 1991