TY  - BOOK
AU  - Cannie  Joan  Koob.
AU  - Caplin  Donald.
TI  - Keeping Customers for Life
SN  - 0814478123
AV  - HF5145.5 C36K 1991
PY  - 1991///
CY  - New York
PB  - American Management Association
KW  - ”CUSTOMER SERVICE - UNITED STATES / CONSUMER SATISFACTION UNITED STATES-”
N1  - Includes Bibliographical References and index
ER  -