Thompson  Harvey. <br/><br/>
The Customer Centered Enterprise :  How IBM and other World class Companies Achieve Entraordinary Results by putting Customers First 

 - 1st ed. 
 - New York  McGraw - Hill  2000 
 - 247 p. 
<br/><br/><label>ISBN: </label>0071352104 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”CUSTOMER -- SERVICE / CUSTOMER”
<br/><br/><label>LC Class. No.: </label>HF5415  / T468T 2000