TY  - BOOK
AU  - Thompson  Harvey.
TI  - The Customer Centered Enterprise: How IBM and other World class Companies Achieve Entraordinary Results by putting Customers First
SN  - 0071352104
AV  - HF5415 T468T 2000
PY  - 2000///
CY  - New York
PB  - McGraw - Hill
KW  - ”CUSTOMER -- SERVICE / CUSTOMER”
ER  -