Myers James H. <br/><br/>
Measuring Customer Satisfaction :  Hot Buttons and Other Measurement Issues 

 - 1st ed. 
 - Illinois  American Marketing Association  1999 
 - 219 p. 
<br/><br/><label>ISBN: </label>0877572763 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”CONSUMER SATISFACTION -- UNITED STATES -- EVALUATION / CUSTOMER SATISFACTION / MEASURING ATTRIBUTE”
<br/><br/><label>LC Class. No.: </label>HF5415.3  / M931m 1999