Scheuing Eberhard E  Editor. <br/><br/>
The Service Quality Handbook 

 - 1st ed. 
 - New York  New York  1993 
 - 550 p. 
<br/><br/> Includes bibliographical reference and index 
<br/><br/><label>ISBN: </label>0814401196 
<br/><br/><label>Subjects--Topical Terms: </label><br/>”DECISION - MAKING / MANAGEMENT”
<br/><br/><label>LC Class. No.: </label>HF5415.5  / S467 1993