TY  - BOOK
AU  - Scheuing Eberhard E  Editor.
TI  - The Service Quality Handbook
SN  - 0814401196
AV  - HF5415.5 S467 1993
PY  - 1993///
CY  - New York
PB  - New York
KW  - ”DECISION - MAKING / MANAGEMENT”
N1  - Includes bibliographical reference and index
ER  -