TY  - BOOK
AU  - Stein-Parbury,Jane
TI  - Patient & person: interpersonal skills in nursing 
SN  - 9780729542562
PY  - 2018///
CY  - Chatswood, NSW
PB  - Elsevier
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Communication in nursing
N1  - Why interpersonal skills? -- The patient–nurse relationship -- Nurse as therapeutic agent -- Considering culture -- Encouraging interaction: listening -- Building meaning: understanding -- Collecting information: exploring -- Intervening: comforting, supporting and enabling -- Transitions through health and illness -- Challenging interpersonal encounters -- Building a supportive workplace
ER  -