| 000 | 00486nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 200307s9999 xx 000 0 und d | ||
| 020 | _a0273603868 | ||
| 041 | 0 | _aeng | |
| 050 | 4 |
_aHE6000 _bA178 1994 |
|
| 100 | 0 | _aHornell Erik . editor. | |
| 245 | 1 | 0 |
_aAchieving Service Productivity : _bLessons from the Best in the World |
| 250 | _a1st ed. | ||
| 260 |
_aLondon _bPitman Publishing _c1994 |
||
| 300 | _a292 p. | ||
| 650 | 4 | _a”POSTAL SERVICE / COMMERCIAL PRODUCTS” | |
| 999 |
_c2815 _d2815 |
||