| 000 | 00563nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 200307s9999 xx 000 0 und d | ||
| 020 | _a0877572763 | ||
| 041 | 0 | _aeng | |
| 050 | 4 |
_aHF5415.3 _bM931m 1999 |
|
| 100 | 0 | _aMyers James H. | |
| 245 | 1 | 0 |
_aMeasuring Customer Satisfaction : _bHot Buttons and Other Measurement Issues |
| 250 | _a1st ed. | ||
| 260 |
_aIllinois _bAmerican Marketing Association _c1999 |
||
| 300 | _a219 p. | ||
| 650 | 4 | _a”CONSUMER SATISFACTION -- UNITED STATES -- EVALUATION / CUSTOMER SATISFACTION / MEASURING ATTRIBUTE” | |
| 999 |
_c2941 _d2941 |
||