000			00500nam a2200169Ia 4500
008			200307s9999 xx 000 0 und d
020			_a0814401196
041	0		_aeng
050		4	_aHF5415.5 _bS467 1993
100	0		_aScheuing Eberhard E Editor.
245	1	4	_aThe Service Quality Handbook
250			_a1st ed.
260			_aNew York _bNew York _c1993
300			_a550 p.
500			_aIncludes bibliographical reference and index
650		4	_a”DECISION - MAKING / MANAGEMENT”
999			_c2954 _d2954