Fitzsimmons James A. Fitzsimmons Mona A. LeMone Priscilla.
Service Management For Competitive Advantage - 1st ed. - New York McGraw-Hill 1994 - 642 p.
0070212171
”SERVICE INDUSTRIES -- MANAGEMENT / SERVICE ENTERPRISE / SERVICE QUALITY”
HD9980.5 / F549S 1994
Service Management For Competitive Advantage - 1st ed. - New York McGraw-Hill 1994 - 642 p.
0070212171
”SERVICE INDUSTRIES -- MANAGEMENT / SERVICE ENTERPRISE / SERVICE QUALITY”
HD9980.5 / F549S 1994
