Scheuing Eberhard E Editor.
The Service Quality Handbook - 1st ed. - New York New York 1993 - 550 p.
Includes bibliographical reference and index
0814401196
”DECISION - MAKING / MANAGEMENT”
HF5415.5 / S467 1993
The Service Quality Handbook - 1st ed. - New York New York 1993 - 550 p.
Includes bibliographical reference and index
0814401196
”DECISION - MAKING / MANAGEMENT”
HF5415.5 / S467 1993
